Returns & Exchanges
REFUNDS AND EXCHANGES.
Customer satisfaction is very important at Tutu Irresistible Boutique. All sales are final. If for some reason you are unhappy with your purchase please contact us via email within 7 days of receiving your order and we will happily arrange an exchange or store credit.
All items are carefully checked before posting however if an item does arrive with a fault we will happily send a replacement upon evaluation of the fault. If a replacement item cannot be sent we will issue a store credit.
All postage costs associated with an exchange must be covered by the customer.
Please note all sales are final and we do not refund for change of mind.
Please make yourself fully aware of all pre -order and turnaround times before ordering. If your order is urgent please contact us prior to placing the order.
Please note that Tutu Irresistible Boutique reserves the right to end any promotions, sales or discount offers at any time. There are no refunds or exchanges accepted on sale items.
All discount codes must be entered at the checkout.
Only one discount can be used per order.
Our software cannot allow us to manually apply discount orders or adjust prices once orders are finalised. If you forget to use a code at checkout, we cannot amend the price and will not reimburse any additional costs.
All handmade or custom items are not refundable.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 31 Henry Lawson Drive QLD Dalby Queensland AU 4405.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 31 Henry Lawson Drive QLD Dalby Queensland AU 4405
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.