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Shipping Information

SHIPPING.

Tutu Irresistible Boutique proudly ships worldwide. 

All orders are shipped with Australia Post & Sendle.  

Domestic

Once your order has been dispatched you will be notified via email and a tracking number will be issued. Your order can be tracked via the Australia Post or Sendle websites. 

Please note all of our Spinkie canopies & products are on pre-order and there currently is an approximate 6 week turn around time before shipping.  

Please allow approximately a 7-10 working day dispatch time for all prints, decals and artworks. 

We will not be held liable for late, lost or damaged items once they have left our premises. If in the event something like this occurs you will need to follow up directly with Australia Post. 

Please note postage costs are not refundable. 

We do not offer refunds for change of mind purchases or incorrect decision/fit

If an item simply does not fit, it is considered a change of mind return and cannot be refunded.

We do not accept change of mind returns for sale items - This includes fit.

If you would like to exchange your full priced item/s for a different size or item, your credit may be used to purchase this.

Please Note: If you fail to collect your parcel or return your order with "Return to Sender" noted on your parcel, you will receive a Online Credit Note for the value of your order less a $25 fee as this is how much Australia Post/Couriers Please charge for parcels returned to us this way. 

 

International

We currently have flat rate options for the USA, CANADA, UK and New Zealand.
If you live outside these zones please contact us for a quote.

Please note - If your item is a large/heavy/bulky item additional shipping charges may be applicable. 

The flat rate option we have covers untracked airmail – if you require tracking on your parcel please contact us for an ammended shipping charge.

It is your responsibility to pay any import taxes or duties that may be incurred when your parcel arrives to your country. We take no responsibility for any charges or delays that may occur.

We will not be held liable for late, lost or damaged items once they have left our premises. If in the event something like this occurs you will need to follow up directly with Australia Post. 

Please note postage costs are not refundable.